The Harker School - Service Helpdesk

General

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FAQ 7

• Damaged Technology
• Need to know if you're having a tech emergency?
• Why do I get an "insert error" when I run a class grade book report?
• Can the delete function be disabled in SharePoint so a user will not accidentally delete the file?
• How to reset passwords

See all 7 articles

Installing products 4

• Installing Robolab
• Security Camera setup
• Installing Hue Software MacOS
• Installing Hue Software Windows

Software 19

• Using LANschool for Research
• Deleting Bulk Assessments of One Type in PCR
• Deleting Assessments in Bulk from PCR
• Can't See Students on LanSchool
• How to add Sharepoint shortcuts

See all 19 articles

PCR 14

• Sign Up to Receive Emails of Announcements
• CampusPortal
• Assessment Editor
• Attendance
• Email from PCR

See all 14 articles

Schoology 2

• Schoology (Athena)
• Online Quizzes

Printing

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Windows Printing 3

• Adding Harker Printers to Personally-owned Windows laptops
• Initally printing on Windows
• Running PaperCut in Windows

Mac Printing 8

• Adding Harker Printers to Personally-owned Mac laptops
• How to Customize the Mac Printing Toolbar
• Fix Middle school laptop printer when it asks for authenication.
• Adding printer on Harker owned Mac
• Deleting Mac Printers

See all 8 articles

General Printing 4

• Printing on a Harker owned computer
• FollowMe Printing
• WebPrinting
• WebPrint for Summer Printing

Apple Solutions

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Mac OS 3

• No Email after email server upgrade
• How can print features be enabled in Preview when Printing in Mac OS 10.9 (Mavericks)?
• Backup mac os

Phones/Ipads

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Phones 2

• Checking Voicemail from own phone
• Check Voicemail from a different phone

Ipads 1

• How to record your screen on Ipad

Email/Websites

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Email 7

• Email contains winmail.dat files
• How To Set Up Librarians To Send Email Through Destiny
• Cannot start Microsoft Outlook. Cannot open the Outlook window
• Outlook Auto Complete not working
• Getting Automatic Divisional Calendar Updates in Outlook

See all 7 articles

Websites 7

• ERB_testing
• How to save and share photos in Google Photos
• Docs Outline Table of Contents using styles
• I want students to answer questions about content through a gameshow format in class
• How to have students answer questions about content through a game format independently

See all 7 articles

Portal

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Portal Issues 3

• Teacher Portal: How do I update Existing Assessments?
• Teacher Portal - Where do I see when other subjects have assigned tests so I can make sure I don't assign it on the same day?
• Teacher Portal - Is there a way to change the assessment due date without having to create a whole new assignment for the other class?

Green Initiative

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Green Initiative Solutions 1

• Dry Erase Marker Recycling

LID

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AI & VR 3

• Reserve the VR Kit on the Google Calendar
• Google Expiditions
• Prep for VR

BYOD Warranty Repairs

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Windows BYOD repairs 1

• Laptop Left at MS Help desk

Office 365/2016

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Windows 1

• Unable to add Signature, or fonts in Outlook

Applications

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Windows Software 1

• Creative Cloud Installation

BYOD related

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Windows 1

• Changing Windows 10 Security Questions

Event related

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Saratoga campus 1

• Nichols Auditorium

Network

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Windows 0

Mac 0